1. Identification and Purpose of the Website
This website belongs to Michael Duarte, who conducts professional and commercial activities under the name Soluciones Informáticas Mike Duarte. Full identification of the owner and contact information are provided in the Legal Notice.
Its purpose is to present technology services and solutions and facilitate inquiries, assessment meetings, and requests for proposals. The website does not operate as an online store and does not have a shopping cart or automated contracting.
2. Acceptance and Use of These Terms
These terms explain the use of the website and its relationship to any contracts that may be agreed upon. Browsing and communication channels must be used lawfully, respecting other people’s rights and system security.
Merely browsing or submitting an inquiry does not constitute contracting a service, accepting a quote, or waiving rights. Terms requiring contractual acceptance will be communicated in advance and accepted through the means appropriate to each transaction.
3. Information About Services
The website presents capabilities in IT support and operations, infrastructure, cybersecurity, email and collaboration, web and software development, automation, systems integration, and technology consulting.
General descriptions help explain the services and do not replace an assessment of each need or the proposal documentation. Commercial information and terms offered or agreed upon will be honored in accordance with applicable law.
4. Requests for Quotes and Contracting
You may request information or a quote through the contact channels. An inquiry allows us to analyze the need and, where appropriate, prepare an individualized proposal.
Prices, taxes, payment arrangements, timelines, warranties, and other specific commercial terms will be communicated in the corresponding proposals and contracts before acceptance. This page does not set rates or financial terms for a particular transaction.
A contract will be formalized through acceptance of the applicable terms by the agreed means and with the legally required prior information.
5. Scope of Services and Specific Terms
Scope, deliverables, responsibilities, technical dependencies, and the conditions for carrying out the work will be defined in the documentation for each project or service.
Availability, support, continuity, security, recovery, and performance levels will correspond to the commitments agreed upon under the contract. This page does not establish service levels or additional commercial warranties, without affecting applicable statutory warranties and obligations.
Changes in scope and their effects must be communicated and agreed upon as appropriate, respecting current commitments and the parties’ rights.
6. Rights and Obligations of the Parties
The service provider must fulfill legal obligations and commitments undertaken, provide clear information, and address service-related inquiries. The client has the right to know the terms before entering into a contract and to require fulfillment of the applicable obligations.
The information, materials, and access needed to carry out the work will be coordinated within the agreed scope. Access to the client’s systems or resources must be authorized and respect the permissions granted.
Both parties must act in good faith and respect third-party rights, confidentiality obligations, and applicable law. These terms do not exclude legally enforceable liabilities or restrict rights recognized for clients or consumers.
7. Intellectual Property, Privacy, and Third-Party Services
Rights in content, our own developments, and third-party resources are described in Intellectual Property. Rights relating to work for clients will be determined by each project’s agreements and applicable law.
Data processing and the technologies used are explained in the Privacy Policy and Cookie Policy. Browsing this page does not replace any specific consent that may be required.
External links and services have their own terms and owners. Their inclusion does not necessarily imply sponsorship or representation, nor does it exclude any liability we may have under the law.
8. Updates to These Terms
Changes to this page will be identified by its last updated date to reflect changes to the website or applicable information.
An update does not by itself amend contracts already entered into or eliminate acquired rights. Contractual changes requiring information or acceptance will be handled through the appropriate means, respecting applicable law and current agreements.
9. Inquiries and Complaints
For inquiries about these terms or service-related complaints, you may contact Customer Support — Soluciones Informáticas Mike Duarte at info@mikeduarte.net.ar or through the contact channels.
Support is available Monday through Friday, 8:00 AM to 6:00 PM, official time in the Argentine Republic, excluding public holidays, as stated in the Legal Notice.
Prevailing Spanish Version
This document is also available in English. In the event of differences in interpretation between the two versions, the Spanish text shall serve as the reference, without prejudice to the non-waivable rights of users or consumers and any applicable mandatory laws.